FAQ

Questions before your first visit

The questions we get before a first session or order, answered as plainly as we would on the phone.

How do I book a consultation or treatment?

You can book directly on our website, or message us through the contact page. We'll confirm your appointment within a few hours and send a reminder the day before.

Do you offer gift cards?

Yes, we offer digital gift cards that can be used on any service or product. They are delivered by email and can be personalised with a message.

What is your cancellation policy?

We ask for 24 hours' notice to cancel or reschedule free of charge. Late cancellations or no-shows incur a 50% fee of the service price.

Are your products suitable for sensitive skin?

Many of our products are formulated for sensitive skin, but we recommend a patch test before use. If you have concerns, our skin therapist can advise during a consultation.

Can I buy products without a consultation?

Absolutely. Our online shop is open to everyone. However, if you're unsure which product suits your skin type, a consultation ensures you pick the right one for you.

Do you provide aftercare advice for treatments?

Yes, every treatment comes with a personalised aftercare plan, and we're always a message away if you have questions after you go home.

Honest skincare, beautiful results

Rop BeautyCare began with a single shelf of products in a spare room and a simple belief: skincare should be honest. We wanted to offer treatments and products that genuinely work, without the jargon, the inflated promises, or the hard sell. That first shelf has grown, but the principle hasn't changed.

Every treatment we offer is performed by trained therapists who take the time to listen before they recommend. We start with a conversation about your skin, your routine, and your lifestyle – because no two faces are the same. The result is a plan that fits you, not a one-size-fits-all approach.

Our products are chosen for their effectiveness and clean ingredients. We don't stock everything – only what we'd happily use on our own skin and recommend to family. If we wouldn't use it, it doesn't go on the shelf.

Over the years, we've built a loyal clientele who come back not just for the results, but for the experience. We remember your preferences, we follow up after treatments, and we're genuinely happy to see you walk through the door.

Our space is designed to feel calm and welcoming – a place to pause, breathe, and focus on you. Whether you're popping in for a quick facial or a full relaxation package, we make sure every moment feels personal.